Privacy Policy

Overview

Rentryo powers a circular fashion marketplace that depends on trust. This policy spells out the customer data we collect, how we use it to run the service, and the controls you have over what we store.

Data Collection

We collect only the information needed to fulfil rentals and keep the experience secure. That includes:

• Account details such as your name, contact email, shipping address, and saved sizes or preferences.
• Rental activity, including items you view, reserve, buy, or return.
• Messages and support tickets so we can resolve issues and monitor quality.
• Device signals (IP, app diagnostics, crash logs) that help us detect fraud and keep the platform stable.

How We Use Your Data

We rely on your information to:

• Reserve items, ship orders, manage returns, process payments, and provide status updates.
• Recommend looks that match your saved sizes, style preferences, and upcoming events.
• Send transactional communications (like return reminders) and, when you opt in, curated product highlights.
• Monitor the platform for abuse, debug issues quickly, and improve product design with aggregated insights.

We never sell shopper data. We share information only with vetted partners—delivery couriers, identity verification tools, analytics, and payment processors—strictly for operating Rentryo, under contracts that protect your privacy and forbid reuse.

Control & Choices

You control how we use your information. You can:

• Update profile details or saved measurements in the app at any time.
• Export or correct your personal data by contacting support and verifying your identity.
• Request deletion of your account; we will remove data unless retention is required for fraud prevention, accounting, or disputes.
• Opt out of marketing communications via email footer links or in-app notification settings.

To exercise your rights or ask questions about this policy, contact us at rentryo.support@gmail.com.

Data Security & Retention

We use transport encryption, role-based access controls, and automated monitoring to keep your account secure. Data is retained only while needed to deliver the service, meet legal obligations, or resolve billing questions. After that, we anonymise or delete records.

Updates to This Policy

We may update this policy when we launch new features, onboard new infrastructure, or respond to regulation. If changes materially affect your rights, we’ll notify you in-app or by email before they take effect. Continuing to use Rentryo after receiving notice signals acceptance of the revised policy.

Last updated: October 2025